Refund & Cancellation Policy
We plan carefully so that changes on your side or ours are handled fairly and without fuss.
Payment
Payment is taken in full at the time of booking. Your date is not held until payment is received, and once it is you will receive written confirmation with your pickup details.
If you need to cancel
Because every tour is private and prepared specifically for your group, refunds are scaled to how much notice you can give us:
| Notice before your tour date | Refund |
|---|---|
| 7 days or more | Full refund |
| 3–7 days | 50% refund |
| Less than 3 days, or no-show | No refund |
Cancellations must be made in writing to waltzingwinetours@outlook.com. We’ll confirm receipt and, where a refund applies, process it to your original payment method within 5–10 business days.
Rescheduling
Prefer a new date over a refund? Let us know at least 3 days before your original tour and we’ll move your booking at no charge, subject to availability. Rescheduled tours follow the same cancellation terms as the original booking.
Reduced group size
If fewer guests join than originally booked, the full tour price for the original group size still applies — the day is arranged and priced around your group from the outset. Let us know ahead of time so pickup and lunch arrangements can be adjusted.
If we need to cancel or change your tour
On the rare occasion we need to cancel — extreme weather, a closed venue, or another circumstance outside your control — you’ll receive your choice of a full refund or a rescheduled date at no extra cost. Where possible we’ll offer an alternative region or itinerary rather than cancelling outright.
Questions about a booking
Get in touch and we’ll talk it through — we’d always rather find a fair outcome than hold you to fine print.
waltzingwinetours@outlook.com
0411 571 886