Refund & Cancellation Policy

Last updated: 25 September 2026

This policy applies to all Waltzing Wine Tours bookings, whether made through our website or directly with us, and forms part of our Terms of Service. We run private tours for small groups, so a cancelled booking is a day we cannot easily re-sell. The terms below are written to be fair to you and workable for us.

Payment

Payment is taken in full at the time of booking. Your date is not held until payment is received, and once it is you will receive written confirmation with your pickup details.

If you need to cancel

Refunds are scaled to how much notice you can give us:

• 7 days or more before your tour date — full refund.
• Between 3 and 7 days before your tour date — 50% refund, or move your date free of charge instead.
• Less than 3 days before your tour date, or a no-show — no refund.

Cancellations must be made in writing to waltzingwinetours@outlook.com. We will confirm receipt, and where a refund applies we process it to your original payment method within 5–10 business days.

Rescheduling

If you would rather move your date than cancel, let us know at least 3 days before your original tour and we will reschedule at no charge, subject to availability. Between 3 and 7 days notice, rescheduling leaves you better off than the 50% refund, and we will usually suggest it. A rescheduled tour carries the same cancellation terms as the original booking, measured against the new date.

Reduced group size

Tours are priced by group size, for groups of two to seven guests. If fewer guests travel than you booked for, the price for the original group size still applies, because the day is arranged and costed around that number from the outset. Please tell us in advance so pickup and lunch arrangements can be adjusted.

If we cancel or change your tour

On the rare occasion we need to cancel — extreme weather, an unexpected venue closure, vehicle failure or another circumstance outside your control — you may choose between a full refund or a rescheduled date at no extra cost. Where a single cellar door is unavailable we will substitute another of similar standing rather than cancel the day, and we will tell you before you travel.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes the consumer guarantees that apply under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and within a reasonable time. If a service fails to meet a consumer guarantee, you may be entitled to a remedy regardless of the timeframes set out above.

Travel insurance

If you are travelling from interstate or overseas, we recommend travel insurance that covers tour cancellations, particularly where your date is fixed around flights or accommodation.

Questions about a booking

Get in touch and we will talk it through. We would always rather find a fair outcome than hold you to fine print.

Waltzing Wine Tours
ABN 28 514 995 283
Email: waltzingwinetours@outlook.com
Phone: 0411 571 886
Adelaide, South Australia